The Indigenous Patient Liaisons Worker (IPLW) program provides a bridge between Indigenous communities, their culture and Northern Health care providers. The role of the IPLW is to help bridge the gap between western and traditional medicine to ensure a health system that honours diversity and provides services in a culturally relevant manner.
The Indigenous Patient Liaison Program staff work in collaboration with key partners such as on-site staff, managers, and the Patient Care Quality Office to develop, implement, and evaluate processes to address the concerns and experiences of Indigenous people within the health care system. You can find members of the team supporting:
- Patient and family feedback pathway navigation
- Addressing real-time concerns brought forward by patients and their families
- Working alongside staff to identify quality improvement opportunities
- Creating alternative conflict resolution processes such as talking circles
Connect with the Indigenous Patient Liaison staff in the following communities for help with
- Expressing health care needs and wants
- Understanding diagnosis and treatments
- Care and discharge planning assistance
- Patient travel assistance
Lakes District Hospital
Vacant
Phone: 250-692-2474
Chetwynd General Hospital and Health Centre
Logan Richter, Indigenous Care Coordinator
Email: Logan.Richter@northernhealth.ca
Phone: 250-778-7226
Dawson Creek and District Hospital
Margaret McGillis, Indigenous Patient Liason
Email: Margaret.McGillis@northernhealth.ca
Phone: 250-795-6190
Wrinch Memorial Hospital
Angie Combs, Indigenous Patient Liason
Email: Angie.Combs@northernhealth.ca
Phone: 250-842-4407
Fort St. John Hospital
Morgan Behn-Tsakoza, Indigenous Care Coordinator
Email: Morgan.BehnTsakoza@northernhealth.ca
Phone: 250-261-7418
Cell: 250-263-2924
Fax: 250-261-7636
Vanessa Elliott, Indigenous Health Service Assistant
Email: Vanessa.Elliott@northernhealth.ca
Cell: 250-793-4535
Fax: 250-261-7636
Desiree Bowes, Indigenous Health Service Assistant
Cell: 250-793-4535
Fax: 250-261-7636
Sylvia Zettergreen, Indigenous Health Service Advisor
Email: Sylvia.Zettergreen@northernhealth.ca
Nicole Amstutz, Indigenous Health Service Advisor
Email: Nicole.Amstutz@northernhealth.ca
Angie Prince, Indigenous Patient Liason
Email: Angie.Prince@northernhealth.ca
Phone: 250-567-8930
University Hospital of Northern BC
Taylor Boucher, Indigenous Patient Liason
Email: Taylor.Boucher@northernhealth.ca
Phone: 250-565-2364
Cell: 778-349-1348
Gloria Lattie, Indigenous Health Service Assistant
Email: Gloria.Lattie@northernhealth.ca
Shelia Tremblay, Indigenous Health Service Assistant
Email: Shelia.Tremblay@northernhealth.ca
Prince Rupert Regional Hospital
Judy White, Indigenous Care Coordinator
Email: Judy.White@northernhealth.ca
Phone: 778-884-0059
Fax: 250-622-6521
Trina Parnell, Indigenous Health Service Assistant
Email: Trina.Parnell@northernhealth.ca
Phone: 778-884-0599
Melanie Hill, Indigenous Health Service Assistant
Email: Melanie.Hill@northernhealth.ca
Phone: 778-884-0599
Michelle Couto, Indigenous Health Service Assistant
Email: Michelle.Couto@northernhealth.ca
Phone: 778-884-0599
GR Baker Memorial Hospital
Lyndsey Rhea, Indigenous Care Coordinator
Email: Lyndsey.Rhea@northernhealth.ca
Phone: 250-985-5812
Cell: 250-983-8411
Trinity Krahn, Indigenous Health Service Assistant
Email: Trinity.Krahn@northernhealth.ca
Phone: 250-255-4593
Kaila Bolstad, Indigenous Health Service Assistant
Email: Kaila.Bolstad@northernhealth.ca
Phone: 250-255-4593
Valerie Setah, Indigenous Health Service Advisor
Email: Valerie.Setah@northernhealth.ca
Bulkley Valley District Hospital
Lisa McKinnon, Indigenous Patient Liason
Email: Lisa.Mckinnon@northernhealth.ca
Phone: 250-643-7347
Mills Memorial Hospital
Lloyd McDames, Indigenous Care Coordinator
Email: Lloyd.McDames@northernhealth.ca
Phone: 250-638-4085
Jeanette Mercer, Indigenous Health Service Assistant
Email: Jeanette.Mercer@northernhealth.ca
Melissa Jackson, Indigenous Health Service Assistant
Email: Melissa.Jackson@northernhealth.ca
Aboriginal Patient Liaison - Terrace/Kitimat and area [PDF - Lloyd]
Kitimat General Hospital
Kelly Stalker, Indigenous Community Engagement Advisor
Email: Kelly.Stalker@northernhealth.ca
Phone: 250-632-8391
Cell: 250-279-3848
Fax: 250-632-8681